Shipping & Returns

Shipping Information:

The default shipping service is the United States Postal Service (USPS), and rates are determined based on the total weight of your order, plus a small handling charge (this helps to cover the cost of envelopes, printing, etc).  I do ship internationally, using USPS rates. 

I can ship your order via first class, parcel post or priority mail.  "Media Mail" is not offered, as many of the patterns, books and magazines I sell don't qualify for this special rate (the Post Office will not allow any item with advertising to be shipped as Media Mail).  

I strive to offer the most reasonable shipping rates possible; refunds are issued for any overcharges on shipping.

INTERNATIONAL SHIPPING: the maximum weight for USPS packages (priority) is 20 pounds.  If your order weighs more than this, checkout will not proceed past the first step.  You will need to divide your order into two separate orders (if I can combine them and ship in a single package, we will do so and refund the difference)

International shipping rates have increased dramatically -- The rates quoted are the ones charged by the USPS.  If your package is more than 3/4" thick, it may have to be shipped as a "thick package/envelope" and the cost is higher.  I have absorbed the higher cost in the past, but can no longer do so.  If there is an additional charge due to package size, I will contact you with the price.

 

Orders are shipped on Tuesdays and Wednesdays each week; I will e-mail you a shipping confirmation so please be sure to provide a valid e-mail address.  If you need your order shipped immediately, please email (I work full time at my local yarn store, so have had to limit shipping days to my days off, but I will do  my best to accomodate you!)

Returns:

I am happy to accept returns!  If you receive an item that is missing pages or is damaged, please let me know and I will replace it or refund your money.  If you are dissatisfied in any way with your order, please let me know -- I understand that ordering pattern books "sight unseen" can be difficult and I want you to be happy with your purchases.

Returns must be made within 30 days of receipt of order.  If a replacement is unavailable, I will refund the price of the item(s) or issue a credit for a future purchase, your choice

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